Skip to main content

Supporting Staff · Helping People

BSAS & IHR Crisis Response Initiative

IHR’s trauma specialists are available to provide on-site support for staff and clients of BSAS programs that have experienced a traumatic event.
Call 617-661-3991 and say you are calling for crisis response.

Because addiction is often a deadly and traumatic disease and because treatment providers engage in emotionally taxing work, The Massachusetts Department of Public Health, Bureau of Substance Addiction Services (BSAS) has contracted with the Institute for Health & Recovery to provide on-site crisis response services to BSAS-contracted organizations throughout the Commonwealth. The purpose of this initiative is to support staff and clients in recovering from a traumatic experience in a healing way.

Examples of the kinds of situations that lend themselves to crisis response are:

  • Death of a client or former client
  • Death of a co-worker
  • Violent events that threaten workplace or program safety
  • Significant events involving children; e.g., removal of child from parent’s care while in a program
  • Natural disasters or acts of terrorism
  • Fire at the workplace
  • Any other traumatic event

Within 48 business hours of calling the Crisis Response Initiative, the IHR trauma team will begin working with program directors to develop a support plan for program staff or clients. The plan may include meetings with individuals, groups of staff, or with individual or groups of clients, to have a dialogue about the incident. The dialogue will help elicit strengths and coping strategies and offer participants the opportunity to develop a self-care plan. It will also help participants recognize when they need additional professional help.

If your BSAS funded organization would benefit from an individualized response to an acute or ongoing crisis, please call 617-661-3991 to learn more.