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Position Closed

Family Engagement Specialist

The Institute for Health and Recovery (IHR) is a statewide service, research, policy, program development and capacity building agency. IHR designs its services based on an understanding of the impact of trauma. IHR’s CARF accredited treatment programs provide holistic interventions for hard to reach and high-risk individuals and families. IHR’s mission, since our founding in 1989, has been to develop and support a comprehensive continuum of care for families, individuals, youth, and pregnant and parenting women affected by alcohol, tobacco, and other drug use, violence/trauma, mental health challenges and other health issues, while advancing principles of health equity and social justice. Our work is focused on addressing and eradicating inequities in our health care, economic, and justice systems, especially as they disproportionately affect women and people of color. We are committed to providing services and creating communities that mitigate the effects of substance use, mental illness, and trauma.

Summary Statement

The Family Engagement Specialist will support IHR’s mission to develop a comprehensive continuum of care for women, families, individuals, youth and pregnant and parenting women affected by alcohol, tobacco and other drug use, violence/trauma, mental health challenges and other health issues.

This is a full-time, 40 hours/week position and primarily be working in the Fall River/New Bedford area; the office will be based in IHR’s Fall River office.

Reports To

Family Engagement Project Supervisor

Essential Functions

  • Provide home, community, and remote-based outreach, engagement, behavioral health treatment and case management to families who are involved with the Department of Children and Families (DCF) in the southeast region of MA
  • Conduct comprehensive bio-psycho-social assessments and individualized treatment plans related to substance use/mental health, trauma, relapse prevention, recovery support and treatment retention;
  • Assist families to identify and access community treatment, support and other resources
  • Work closely in collaboration with DCF professionals involved with the family;
  • Attend DCF Area Office and Family Network meetings as appropriate;
  • Maintain all written reports and records (including electronic health records and DCF virtual gateway) accurately and in timely manner;
  • Meet regularly with Supervisor for clinical and administrative supervision
  • Communicate with IHR’s main office in Cambridge through use of shared online calendars, time sheets, and check in/out with Supervisor
  • Attend team and agency staff meetings;
  • Regular attendance and punctuality is required
  • Other duties as required


  • Communication
  • Teamwork
  • Problem Solving
  • Development and Continual Learning
  • Adaptability and Flexibility
  • Valuing Diversity
  • Customer Focus


  • Advanced degree in social work, counseling, psychology or related field preferred; Bi-lingual/bi-cultural (Spanish/English) candidates strongly encouraged to apply;
  • Previous clinical experience in the fields of substance use, co-occurring mental health and trauma issues preferred;
  • Previous clinical experience either within the child welfare system or as a collateral provider preferred;
  • Familiar with community-based resources especially in the southeast region of MA;
  • Ability to work effectively with diverse cultural groups;
  • Experience providing home-based services, community outreach and case management;
  • Good organizational and communication skills, both oral and written;
  • Strong administrative organization and ability to maintain complete and accurate electronic health records;
  • Self-starter with ability to work independently;

Other Requirements: (If Applicable)

  • Valid driver’s license, good driving record, and regular access to a reliable vehicle;
  • Business Class Rider on Motor Vehicle Insurance, if transporting clients (Reimbursable; required within one month of start of job)

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit: stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally products and supplies weighing up to 10 pounds.

Reasonable accommodation will be made for otherwise qualified individuals with a disability. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This job description is subject to change at any time.

IHR offers a rewarding work environment with competitive salary, generous benefits and a strong commitment to equity and diversity. IHR is proud to be an equal opportunity employer, seeking to create an inclusive and diverse environment. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Family Engagement Specialist
40 hrs/wk
Fall River, Mass.
Position Closed