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Current Opening

ATR Services Coordinator

The Institute for Health and Recovery (IHR) is a statewide service, research, policy, program development and capacity building agency. IHR designs its services based on an understanding of the impact of trauma. IHR’s CARF accredited treatment programs provide holistic interventions for hard to reach and high-risk individuals and families. IHR’s mission, since our founding in 1989, has been to develop and support a comprehensive continuum of care for families, individuals, youth, and pregnant and parenting women affected by alcohol, tobacco, and other drug use, violence/trauma, mental health challenges and other health issues, while advancing principles of health equity and social justice. Our work is focused on addressing and eradicating inequities in our health care, economic, and justice systems, especially as they disproportionately affect women and people of color. We are committed to providing services and creating communities that mitigate the effects of substance use, mental illness, and trauma.

Summary Statement

The ATR Services Coordinator will provide essential support to the ATR Program in the Boston Office, and other duties as necessary. Massachusetts-Access to Recovery (MA-ATR) is a federally funded program designed to give people with substance use disorders wider access to community services to help them on the road to recovery. The Massachusetts Access to Recovery (ATR) program is designed to support individuals in early recovery or those individuals needing assistance to stabilize their lifestyle at a particularly vulnerable time. ATR will provide services that support entry into the recovery community and provide recovery support services to strengthen and enhance any clinical treatment services a person has or is receiving.

This is full time 40 hours/week position and is based in IHR’s Boston office.

Reports To

Director of Operations

Essential Functions

  • Point of contact for Access to Recovery referral portals and participants:
    • Coordinate the intake process by tracking online referrals, screening and scheduling in person or virtual appointments for participants
    • Work closely with portals/referring agencies by assisting them with the intake process and do follow up for referrals
    • Provide follow up with participants for appointments and prepare daily schedule of appointments
    • Provide phone/front desk coverage for agency’s incoming calls, receiving and directing in-person participants and visitors
    • Distribute Charlie Cards, Gift Cards, and Work Study Benefits checks to ATR participants
    • Perform in-person and online shopping and bill payment for ATR Participants
    • Provide services to participants including doing intakes as the need arises
    • Office supply inventory and ordering
  • Provide administrative support to program and/or clinicians/program directors. Examples of duties may include:
    • Basic tech support and troubleshooting for program staff
    • Assist with special tasks related to funding/licensing/accreditation compliance
    • Reserve and organize room set-up/breakdown for meetings and special events
  • Other support as assigned by Director of Operations
  • Communicate with IHR’s main office in Cambridge through use of shared online calendars, sign in – out board, time sheets, and check in/out with supervisor
  • Attend team and agency staff meetings
  • Regular attendance and punctuality is required
  • Other related duties


  • Communication
  • Teamwork
  • Problem Solving
  • Development and Continual Learning
  • Adaptability and Flexibility
  • Valuing Diversity
  • Customer Focus


  • Bachelor’s degree or equivalent experience preferred
  • Bi-lingual individual would be an asset
  • At least 2 years of professional office experience (non-profit experience preferred)
  • Thorough knowledge of MS Office, especially in formatting and troubleshooting
  • Experience working with databases to enter and manipulate data
  • Superior attention to detail and organizational skills
  • Strong sense of responsibility and ownership of projects
  • High-energy; productive, proactive, and reliable; ability to multi-task
  • Ability to prioritize requests and resolve problems
  • Must possess polished, mature communication skills (written, verbal, phone manner, etc.)
  • Ability to work independently as well as part of a team, often under tight deadlines and in a fast-paced environment

Other Requirements: (If Applicable)

  • Reliable Transportation

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit: stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally products and supplies weighing up to 10 pounds.

Reasonable accommodation will be made for otherwise qualified individuals with a disability. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This job description is subject to change at any time.

IHR offers a rewarding work environment with competitive salary, generous benefits and a strong commitment to equity and diversity. IHR is proud to be an equal opportunity employer, seeking to create an inclusive and diverse environment. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Apply online at

ATR Services Coordinator
40 hrs/wk
Boston, Mass.