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Family Engagement Specialist

The Institute for Health & Recovery is a nationally-renowned, award-winning agency that specializes in innovative services, training and evaluation focused on addressing the unique needs of underserved families, women and youth. IHR’s CARF accredited treatment programs provide holistic interventions for hard to reach and high-risk individuals and families. Our mission is to develop a comprehensive continuum of care for individuals, youth, and families affected by alcohol, tobacco, and other drug use, violence/trauma, mental health challenges, and other health issues.

Summary Statement

The Family Engagement Specialist, utilizing a positive, strengths-based counseling approach, will work with adolescents (aged 12–24) and their families who are affected by the adolescent’s substance use. This position serves adolescents and families involved with the Department of Children and Families (DCF) across the Greater Lowell region.

Reports to

Director of Youth and Young Adult Services

Essential Functions

  • Provide strength-based and trauma-informed outreach, engagement, case management, and behavioral health treatment utilizing evidence-based interventions, including Motivational Interviewing, A-CRA, and ACC in clients’ homes and/or community location
  • Conduct comprehensive bio-psycho-social assessments and individualized treatment plans related to substance use/mental health, trauma, relapse prevention, recovery support and treatment retention
  • Assist youth and families to identify and access community treatment, support, and other resources as identified
  • Work closely in collaboration with referral source as well as other providers involved with the youth/family to coordinate and implement appropriate services.
  • Participate in training and professional development, including certification and/or proficiency in evidence-based models including A-CRA, ACC, and Motivational Interviewing
  • Maintain accurate and up-to-date clinical electronic health records, billing records, and reporting as necessary
  • Communicate with IHR’s main office in Cambridge through use of shared online calendars, time sheets, and check in/out with Supervisor
  • Attend team and agency staff meetings, including individual supervision
  • Regular attendance and punctuality is required
  • Other duties as required


  • Communication and teamwork
  • Problem solving
  • Professional development and continual learning
  • Adaptability and flexibility
  • Valuing diversity and equity
  • Customer focus


  • Minimum of three years of experience working with adolescents/transition-age youth, substance use, and co-occurring disorders
  • Master’s degree in social work, counseling, or related field preferred (or equivalent combination of formal education and related experience)
  • Bi-lingual/Bi-cultural (Spanish/English) candidates strongly preferred
  • Previous clinical experience either within the child welfare system or as a collateral provider preferred
  • Familiarity with community-based resources within catchment area;
  • Competency in working with diverse individuals, families, and cultural backgrounds
  • Experience providing home-based services, community outreach, and case management
  • Strong organizational and time management skills, including ability to maintain quality and timely treatment documentation
  • Self-starter with ability to work independently

Other Requirements (if applicable)

  • Valid driver’s license, good driving record, and regular access to a reliable vehicle;
  • Business Class Rider on Motor Vehicle Insurance, if transporting clients (within one month of start of job)

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit: stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally products and supplies weighing up to 10 pounds.

Reasonable accommodation will be made for otherwise qualified individuals with a disability.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This job description is subject to change at any time.

IHR offers a rewarding work environment with competitive salary, generous benefits and a strong commitment to diversity. IHR is proud to be an equal opportunity employer, seeking to create and welcoming a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Family Engagement Specialist
40 hours
Lowell, Mass.
Position Closed