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Position Closed

Client Services Coordinator

The Institute for Health and Recovery (IHR) is a statewide service, research, policy, program development and capacity building agency. IHR designs its services based on an understanding of the impact of trauma. IHR’s mission is to develop a comprehensive continuum of care for families, individuals, youth and pregnant and parenting women affected by alcohol, tobacco and other drug use, violence/trauma, mental health challenges and other health issues. IHR’s CARF accredited treatment programs provide holistic interventions for hard to reach and high-risk individuals and families.

Summary Statement

The Client Services Coordinator will provide essential support to the ATR Program in the Boston Office, and other duties as necessary. Massachusetts Access to Recovery (MA-ATR) is a federally-funded program designed to give people with substance use disorders wider access to community services to help them on the road to recovery. The Massachusetts Access to Recovery (ATR) program is designed to support individuals in early recovery or those individuals needing assistance to stabilize their lifestyle at a particularly vulnerable time. ATR will provide services that support entry into the recovery community and provide recovery support services to strengthen and enhance any clinical treatment services a person has or is receiving.

Reports to

Operations Manager

Essential Functions

Point of contact for Access to Recovery referral portals and clients:
  • Coordinate the intake process by taking fax referrals from portals and scheduling client appointments and waitlist.
  • Provide phone/front desk coverage for agency’s incoming calls, receiving and directing in-person clients and visitors
  • Work closely with portals/referring agencies through the intake process.
  • Provide follow up with clients for appointments.
  • Compile demographic and intake information, edit, and/or submit reports for programs.
  • Coordinate the ordering, processing and billing of MBTA T-Passes and Charlie Cards monthly.
  • Coordinate the ordering and processing of gift cards for client disenrollment.
  • Office supply inventory and ordering.
Provide administrative support to programs, clinicians and program directors. Examples of duties may include:
  • Reserve and organize room set-up/breakdown for meetings and special events.
  • Send fax and make photocopies.
  • Assist with special projects related to funding/licensing/accreditation compliance.
Other support as assigned by Operations Manager and ATR Program Director
  • Communicate with IHR’s main office in Cambridge through use of shared online calendars, sign in-out board, time sheets, and check in/out with supervisor
  • Attend team and agency staff meetings
  • Regular attendance and punctuality is required
  • Other related duties


  • Communication
  • Teamwork
  • Problem Solving
  • Development and Continual Learning
  • Adaptability and Flexibility
  • Valuing Diversity
  • Customer Focus


  • Bachelor’s degree or equivalent experience preferred
  • Bi-lingual individual strongly preferred
  • At least 2 years of professional office experience (non-profit experience preferred)
  • Thorough knowledge of MS Office, especially in formatting and troubleshooting
  • Experience working with databases to enter and manipulate data
  • Superior attention to detail and organizational skills
  • Strong sense of responsibility and ownership of projects
  • High-energy; productive, proactive, and reliable; ability to multi-task
  • Ability to prioritize requests and resolve problems
  • Must possess polished, mature communication skills (written, verbal, phone manner, etc.)
  • Ability to work independently as well as part of a team, often under tight deadlines and in a fast-paced environment

Other Requirements (if applicable)

  • Reliable Transportation

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit: stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally products and supplies weighing up to 10 pounds.

Reasonable accommodation will be made for otherwise qualified individuals with a disability.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This job description is subject to change at any time.

IHR offers a rewarding work environment with competitive salary, generous benefits and a strong commitment to diversity. IHR is proud to be an equal opportunity employer, seeking to create and welcoming a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Client Services Coordinator
Boston, Mass.
Position Closed