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Position Closed

ATR Billing Assistant

The Institute for Health and Recovery (IHR) is a statewide service, research, policy, program development and capacity building agency. IHR designs its services based on an understanding of the impact of trauma. IHR’s mission is to develop a comprehensive continuum of care for families, individuals, youth and pregnant and parenting women affected by alcohol, tobacco and other drug use, violence/trauma, mental health challenges and other health issues. IHR’s CARF accredited treatment programs provide holistic interventions for hard to reach and high-risk individuals and families.

Summary Statement

ATR funds recovery support services for individuals who have or are at risk of having an opioid use disorder (OUD), and who are in need of services to assist them with re-entry into the community. ATR is one component of the Opioid State Targeted Response (STR) grant. Opioid STR grants are administered through the Substance Abuse Mental Health Services Administration (SAMHSA). The program aims to address the opioid crisis by increasing access to treatment, reducing unmet treatment needs, and reducing opioid overdose related deaths through the provision of prevention, treatment and recovery activities for opioid use disorder (OUD). IHR coordinates the ATR Program in Suffolk and Hampden Counties.

Reports to

Clinical Supervisor; FEP/ATR

Essential Functions

The ATR Billing Assistant will manage all ATR shopping expenses and check writing. This will include the following responsibilities:

  • Check the electronic Voucher Management System called WITS (Web Infrastructure for Treatment Services) for new referrals for check writing or shopping services. Accept referrals and process vouchers.
  • Ensure all pertinent information is included on each voucher and within the comments. Communicate with ATR Coordinator to gather any missing information before processing voucher.
  • Every week, generate and print a report of all the vouchers that were entered into WITS from the previous week.
  • Separate the vouchers into three piles:
    • Personal shopping vouchers
    • Check writing vouchers
    • Work-study benefit vouchers
  • Keep track of vouchers processed each week on two separate spreadsheets: one for checks and one for shopping. Maintain records of these spreadsheets on a secure computer server for future reference.
  • Process billing for check vouchers, check writing fees, shopping vouchers and shopping fees in a timely manner.
  • Maintain communication with the ATR Coordinators about any questions or issues related to shopping or checks.

Check Writing

  • All check vouchers will be printed and attached to the check tracking list.
  • Process a check for each voucher, using the comments section on the voucher to know who to make the check payable to, the amount the check should be made out to, and the reason for the payment.
  • Make a copy of each check that was created for internal record keeping and maintain a separate record keeping system to track which checks were created each week.
  • Make a copy of the check tracking list to give to the ATR Coordinator.
  • Void checks that are not picked up by the participant and are returned to the office. Maintain records of which checks are voided and the date they are voided.


  • Follow steps to complete billing for all vouchers in the WITS system, including check writing fees and personal shopping fees.


  • Strong organizational and time management skills and ability to multi-task
  • Basic computer skills
  • Knowledge of Microsoft Word and Excel
  • Ability to establish and maintain professional relationships with participants, staff and community agencies.
  • Ability to express ideas concisely and clearly, both orally and in writing.
  • Ability to adhere to strict confidentiality rules
  • Ability to solve problems creatively and maintain high degree of flexibility and composure
  • Bi-lingual (English/Spanish) applicants are strongly encouraged to apply

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit: stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally products and supplies weighing up to 10 pounds.

Reasonable accommodation will be made for otherwise qualified individuals with a disability.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This job description is subject to change at any time.

IHR offers a rewarding work environment with competitive salary, generous benefits and a strong commitment to diversity. IHR is proud to be an equal opportunity employer, seeking to create and welcoming a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

ATR Billing Assistant
Springfield, Mass
Position Closed