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Current Opening

Client Services Coordinator

The Institute for Health & Recovery is a nationally-renowned, award-winning agency that specializes in innovative services, training and evaluation focused on addressing the unique needs of underserved families, women and youth. IHR’s CARF accredited treatment programs provide holistic interventions for hard to reach and high-risk individuals and families. Our mission is to develop a comprehensive continuum of care for individuals, youth, and families affected by alcohol, tobacco, and other drug use, violence/trauma, mental health challenges, and other health issues.

Massachusetts Access to Recovery (MA-ATR) is a federally funded program designed to give people with substance use disorders wider access to community services to help them on the road to recovery. The Massachusetts Access to Recovery (ATR) program is designed to support individuals in early recovery or those individuals needing assistance to stabilize their lifestyle at a particularly vulnerable time. ATR will provide services that support entry into the recovery community and provide recovery support services to strengthen and enhance any clinical treatment services a person has or is receiving.

Summary Statement

IHR is seeking a Client Service Coordinator. The Client Services Coordinator will provide essential support to the ATR Program in the Boston Office, and other duties as necessary.

Reports to

Manager of Operations

Essential Functions

  • Provide cross-agency operational support. Examples of duties may include:
    • Formatting PowerPoint’s and presentation materials according to established guidelines
    • Room set-up for meetings and special events
    • Office supply inventory and ordering
    • Assist with special projects related to funding/licensing/accreditation compliance
    • Provide excellent customer service and service knowledge
    • Coordinate ATR Client Intake process
    • Conduct data entry and quality control for supported programs
    • Compile demographic and intake information, edit, and/or submit reports for programs
    • Coordinate the ordering, processing and billing of MBTA T-Passes and Charlie Cards monthly
    • Coordinate the ordering and processing of Marshall Cards
  • Provide administrative support to program and/or program directors. Examples of duties may include:
    • Screen and prioritize phone calls and emails as needed
    • Schedule weekly client appointments, meetings, electronic and paper filling, general typing
  • Other support as assigned by Operations Manager and ATR Program Director
  • Other related duties.
  • Regular attendance and punctuality is required


  • Communication
  • Problem Solving
  • Adaptability and Flexibility
  • Valuing Diversity
  • Customer Focus


  • Bachelor’s degree or equivalent experience preferred
  • Bi-lingual individual strongly preferred
  • At least 2 years of professional office experience (non-profit experience preferred)
  • Thorough knowledge of MS Office, especially in formatting and troubleshooting
  • Experience working with databases to enter and manipulate data
  • Superior attention to detail and organizational skills
  • Strong sense of responsibility and ownership of projects
  • High-energy; productive, proactive, and reliable; ability to multi-task
  • Ability to prioritize requests and resolve problems
  • Must possess polished, mature communication skills (written, verbal, phone manner, etc.)
  • Ability to work independently as well as part of a team, often under tight deadlines and in a fast-paced environment

Other Requirements (if applicable)

  • Reliable Transportation

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit: stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally products and supplies weighing up to 10 pounds.

Reasonable accommodation will be made for otherwise qualified individuals with a disability.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This job description is subject to change at any time.

IHR offers a rewarding work environment with competitive salary, generous benefits and a strong commitment to diversity. IHR is proud to be an equal opportunity employer, seeking to create and welcoming a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Client Services Coordinator
40 hrs/wk
Boston, Mass.
Position Closed