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Current Opening

Intake & Services Coordinator, Promise

The Institute for Health & Recovery is a nationally-renowned, award-winning agency that specializes in innovative services, training and evaluation focused on addressing the unique needs of underserved families, women and youth. IHR’s CARF accredited treatment programs provide holistic interventions for hard to reach and high-risk individuals and families. Our mission is to develop a comprehensive continuum of care for individuals, youth, and families affected by alcohol, tobacco, and other drug use, violence/trauma, mental health challenges, and other health issues.

Summary Statement

The Intake/Services Coordinator will support the Project Promise, a new innovative substance use day treatment program and IHR’s mission to develop a comprehensive continuum of care for pregnant women and parenting women with children up to one year of age The Family Recovery Specialist will work closely with SPARK and BMC staff on all family activities.

NOTE: This is full-time 40 hours position and is sited at BMC SPARK Center, Mattapan, Mass.

Reports to

Director of Project Promise

Essential Functions

  • Outreach to multiple referral sources to provide program information
  • Intake for program participants and their children.
  • Orient pregnant and parenting women with substance use disorders, and their children to program at SPARK
  • Develop systems for office record-keeping, including logs for all services
  • Support family service plans related to substance use/mental health, trauma, relapse prevention, recovery support, and parenting
  • Assist families to identify and access community treatment, support, and other resources
  • Work closely with other Project Promise staff including children’s services
  • Develop, maintain, and update lists of community resources needed by pregnant and parenting women and their children.
  • Learn, administer, and track evaluation-related instruments as necessary and required
  • Identify community resources to support families in accessing recovery support, relapse prevention, and parenting support services
  • Maintain all written reports and records (including electronic health records) accurately and in a timely manner
  • Work closely with Peer Recovery Mom to offer and coordinate aftercare services post day treatment
  • Communicate with IHR’s main office in Cambridge through use of shared online calendars, time sheets, and check in/out with Supervisor
  • Meet regularly with Supervisor for clinical and administrative supervision
  • Regular attendance and punctuality is required
  • Other duties as required


  • Communication
  • Team work
  • Problem Solving
  • Adaptability and Flexibility
  • Valuing Diversity
  • Customer Focus


  • Bachelor’s degree preferred
  • Previous experience in family-centered SUD treatment preferred
  • Familiarity with SUD treatment options and resources to support recovering parents; ability to market program to potential referrers
  • Experience providing administrative and office support including strong organizational and technology skills.
  • Good communication skills, both oral and written.
  • Strong administrative organization and ability to maintain complete and accurate records
  • Self-starter with ability to work independently

Other Requirements (if applicable)

  • Valid driver’s license, good driving record, and regular access to a reliable vehicle;
  • Business class rider on motor vehicle insurance, if transporting clients (within one month of start of job)

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit: stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally products and supplies weighing up to 10 pounds.

Reasonable accommodation will be made for otherwise qualified individuals with a disability.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This job description is subject to change at any time.

IHR offers a rewarding work environment with competitive salary, generous benefits and a strong commitment to diversity. IHR is proud to be an equal opportunity employer, seeking to create and welcoming a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Intake & Services Coordinator, Promise
40 hours
Mattapan, Mass.
Position Closed