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Road Map for the Coming Year

Institute for Health & Recovery (IHR) leaders update our mission and road map every year. This process considers how well our activities correspond with our mission to develop a comprehensive continuum of care for families, individuals, youth, and pregnant and parenting women affected by alcohol, tobacco and other drug use, mental health problems, violence/trauma and HIV/AIDS.

We look for feedback on this road map through our staff newsletter, through our website, and through regular surveys for both staff and clients.

In 2018–2019, IHR will:

1. Provide high quality substance use and mental health treatment to families, and high quality training, technical assistance, and capacity building services to service providers.

  • How? We access the most current evidence and information to stay up to date on opioids and how they affect those we serve; and we continue to maintain awareness of other substances, including alcohol and tobacco.
  • How? We focus on serving those with complex needs such as pregnant and parenting women, families involved in the child welfare system, and families affected by FASD. In 2018, we served over 3,000 individuals.
  • How? We see families in their homes and community sites such as schools, health centers and in our community-based, licensed offices; so they don’t need to travel to receive help.
  • And, we hire talented, caring, compassionate staff, and support them in their work.
  • IHR’s staff turnover rate went down from 26% in 2017, to just 17% in 2018, below the field average ranging from 18% to a high of 40%.
  • “IHR … is an amazing agency to work for if you want a down to earth, efficient work environment,” said one staff-person in 2018.

2. Measure outcomes and demonstrate success.

  • How? We utilize data from our calls, waiting lists, and Electronic Health Records to better understand the needs of our families and how well we are meeting them.
  • How? We ask! Our families receive follow-up surveys and phone calls after treatment to ask how they are doing, and how our services helped them.
    • “My clinician offers rides to services; the home visits really make a difference,” said one family member.
    • “While we were working on improving family relationships, it didn’t feel like work. I find that I feel more confident. I also feel a great sense of accomplishment,” said another.
  • How? We review all evaluations from our trainings and workshops and incorporate feedback to help us improve our trainings. “This was an excellent training that I would recommend to anyone working with people with a Substance Use Disorder … and it could be easily adapted for anyone working in social work or public health work,” said a 2018 participant in one of IHR’s trauma integration trainings.

Achieve financial sustainability and growth.

  • How? We have a strong track record of receiving federal grants, state contracts, and donations, as well as contracting with insurance companies for our clinical services. We reach out to current and potential payers to highlight our unique model of family-based clinical services and its positive outcomes. We develop ongoing relationships with our payers to form partnerships that are financially viable and support our work.

To learn more about IHR, or to provide feedback to us on this plan, please email us at, or contact us via our website.